Program Manager, Trust & Safety (Consumer)

Risk · Dubai, Dubai
Department Risk
Employment Type Full Time - noon

Who are we?


Want to work for the most exciting digital company in the Middle East? noon.com is a technology leader with a simple mission: to create world-class digital marketplaces for consumers and businesses across the Middle East. 


Starting in 2017 with noon.com, the region’s homegrown e-commerce platform and leading online shopping destination, noon is now an ecosystem of services - noon, noon daily, noon food, NowNow, SIVVI, noon VIP, and noon pay - all developed to help empower and inspire a generation of diverse, digital-first consumers and businesses.


We are creating a local digital champion to empower the region and accelerate the digital economy and are looking for the best talent in the world to join our team.


What you will do


  • Lead programs for Trust & Safety Program
  • To work with the various stakeholders: product team, category team, marketing team, to understand the risks associated with the current set of processes & evolve them to mitigate the risks
  • Increase effectiveness of the product with decreasing of abuse/fraud, by identifying and implementing opportunities for improvement through people and tools/technology
  • Transform the current workflow to make it more scalable
  • To implement and review a model under which efficiency and automation goals greatly exceed existing norms
  • Develop/regularly report on department growth and performance metrics


What we need


  • 5 to 8 Years of experience within the trust & safety domain
  • Minimum of 4 years of program management role
  • Basics of SQL & High Proficiency in Excel
  • High EQ & should have a proven track record of managing stakeholders
  • Predictive analytics experience & Strong Bias for action
  • Having a "Go-Get" Attitude
  • Excellent analytical and problem-solving skills with the capability to process a high amount of data to drive business strategies and decisions


Who will excel?

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. They will be a creative and analytical problem solver with a passion for delivering results.

At noon we have courage to pursue what seems impossible, we work hard to get things done, we go great lengths to ensure that the experience of everyone from our customers, to our sellers or noon bandidos is stellar but above all we are grateful for the opportunities we have.


If you feel the above values resonate with you – you will enjoy this incredible journey with us!

Thank You

Your application was submitted successfully.

  • Location
    Dubai, Dubai
  • Department
    Risk
  • Employment Type
    Full Time - noon